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what’s next

March 17 & 18, 2020   |   Pier 27   |   San Francisco

Frequently Asked Questions (FAQs)

Q. Will the ABM Innovation Summit be rescheduled?
A. We are currently working on a plan to reschedule the event in the fall and will keep you updated on the details as they become available. We promise—we’re just as anxious as you are!

Q. Should I cancel my registration?
A. You do not need to cancel your registration. All current registrations—including ABM Certification courses as applicable—will be rolled over to the rescheduled event.

Q. Will I be refunded for my ticket to ABM Innovation Summit?
A. If you would like to cancel your registration and receive a refund, please complete this form. Once the refund is processed, you will receive an email notification.

Q. What will happen to my hotel reservation?
A. Due to the rescheduling of this event, all hotel reservations under the block with the Hyatt Regency San Francisco have been canceled. If you would still plan to travel to San Francisco and would like to inquire about availability at the Hyatt please contact:

Q. Will my travel expenses be reimbursed?
A. With the conference being rescheduled, Demandbase will refund any requests for paid registration fees. However, as noted in our Cancellation policy, Demandbase will not be liable for any other reimbursements, and this would include travel expenses.

Q. Is ABM Certification also being rescheduled?
A. ABM Certification is also being rescheduled and will not take place on March 18. All registrations will be rolled over to the later date, including the certification courses as applicable. If you would like to swap your certification status as the new date approaches, you can contact and we will manage requests as they come in.

Q. Is there any virtual content being shared right now?
A. In lieu of our delayed event, we’re excited to be hosting a live event our executive team to share their vision and perspective on the ABM category. Click here for details.

Q. Who do I contact for additional questions?
A. If you have additional questions, please contact