Live Chat

Turn Chat into a tool for converting the right prospects and customers

Make live chat more effective and less wasteful

With Demandbase you can proactively offer chat only to visitors at target accounts, and efficiently route chat sessions to sales or support. Your chat reps will see full company details about the visitor, including any first-party data you integrate, creating a more intelligent conversation that’s more likely to end in success.

Take advantage of opportunities with the accounts you’ve been waiting for

Use chat to proactively engage target accounts and customers the minute they hit your website. You can also create high-touch experiences for your customers and quickly resolve support issues. Instead of relying on your content to do all the heavy lifting or on your ability to stimulate a return visit, use chat to make the most of the attention you’ve won already.

Improve conversions with intelligent engagement

With full company details and first-party data on your target accounts, your chat reps will know how to approach each session. They can more effectively address prospects’ and customers’ key concerns, deliver the right message, and help move them forward in their buying process. Our chat clients have seen as much as a 300% increase in conversions.

  • NetApp
  • Adobe Systems
  • Aki UenoNetApp · Product Manager, Marketing Automation

    "It sounds obvious in theory, but it's harder in practice: relevant message, right visitor, right time equals better results. You can only achieve this with Sweet Spot Marketing and Demandbase."

  • Ryohei AsaoAdobe · Senior Marketing Manager, Web Marketing

    "Demandbase provides key information and context that is essential to making solid decisions about where to focus time and energy and provides a better web experience."

NetApp When network storage giant, Net App implemented Demandbase, they saw better conversions, downloads and engagement.

The Results
  • Increased product demo engagement 30%.
  • Boosted downloads 30%
  • Gained 83% lift in navigation to deeper product pages.
 

Read more about the case study

Adobe Systems integrated Demandbase into their analytics, chat, web content and web forms.

The Results
  • Experienced 3X increase in visitor-to-lead conversion rate
 

Read more about the case study

Account-Based Marketing: The Key To B2B Success

How to get better results with an account- focused strategy

Your Mom Called—She Wants her Marketing Strategy Back

Warning: The content in this post contains transformative ideas and may be offensive to B2B marketers that want to live in the past.

Account-Based Marketing From a Sales Rep's Perspective

Curious about what an ABM process/ strategy looks like across the funnel and whether it actually works in driving more deals?

Learn more about Live Chat with Demandbase B2B Marketing Cloud